Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
To be eligible for a refund or exchange, you must email us within 7 days of receiving the products at support@shibainu.shop with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shibainu.shop.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Lost or Stolen Packages
Shiba Inu Shop is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Shiba Inu Shop will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shibainu.shop.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, bidets, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament.